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Cancellation Policy

We appreciate your commitment to providing as much notice as possible when you need to cancel, postpone, or reschedule a lesson. In order to best accommodate all our students, we have implemented the necessary tiered cancellation policy below. After you have read it in its entirety, we welcome any questions you may have. 

I. More Than 24 Hours in Advance

There is no fee or hours deduction (from pre-purchased hours) if a lesson is canceled more than 24 hours in advance of the starting time.

II. Within 1 Hour of Lesson or No-Show: 100% Fee

If a scheduled lesson is canceled for any reason within 1 hour of the starting time or a lesson is missed without notice, then Algebrility will bill for the full (100%) lesson time at the standard hourly rate. If you have pre-purchased hours, then the full lesson time will be deducted from the remaining hours on your account. See below regarding emergencies.

III. Within 2-5 Hours of Lesson: 50% Fee

If a scheduled lesson is canceled for any reason within 2-5 hours of the starting time, then Algebrility will bill for half (50%) the scheduled lesson time at the standard hourly rate. If you have pre-purchased hours, then half the scheduled lesson time will be deducted from the remaining hours on your account. See below regarding emergencies.

III. Within 6-24 Hours of Lesson: 20% Fee

If a scheduled lesson is canceled for any reason within 6-24 hours of the starting time, then Algebrility will bill for one-fifth (20%) the scheduled lesson time at the standard hourly rate. If you have pre-purchased hours, then one-fifth the scheduled lesson time will be deducted from the remaining hours on your account. See below regarding emergencies.

IV. Emergencies

Emergencies happen. Each student (or a parent on their behalf) can cancel a lesson at any time before their lesson begins—no questions asked—once every school year without penalty.