Frequently Asked Questions

How long is a typical lesson?

Most lessons are 1-1.5 hours. And we promise you will enjoy every minute!

How many times per week do students typically meet with you?

Most students meet 1-2 times per week. Sometimes more as we get closer to midterms, final examinations, or ACT/SAT test day.

What should I do if I need to cancel a lesson?

If you need to cancel a lesson, please text or e-mail Dexter more than 24 hours in advance of the start time of your scheduled lesson. Only text or e-mail in order to ensure your cancellation request is received. See the Contact Us page for Dexter's contact information.

Is there a penalty for canceling a lesson?

There is no penalty for canceling a lesson if your request is received more than 24 hours in advance of the start time of your lesson. Any cancellation requests within 24 hours of your scheduled lesson will be subject to a fee up to our full standard hourly rate, $200. View our full cancellation policy, including emergencies, here.

Do you offer referral bonuses or credits?

Yes! We're very happy to offer referral credits for every new family that completes at least 3 lessons or purchases bulk hours. If a family has multiple students, you'll receive a credit of one hour per student (no maximum) towards your next purchase of bulk hours at any tier. The credit will be applied when you purchase your next bulk package and cannot be used as a refund or credit towards previous invoices.

For example, if a family of 3 students takes lessons with Algebrility, you will receive a total of 3 hours in referral credit to use on your next bulk hours purchase.

Do unused hours from one school year roll over to the next school year?

Absolutely! Hours do not expire.

What is the refund policy?

See here.

 

[Updated February 28, 2025]