🚀 CHANGES TO BULK DISCOUNTS COMING JULY 1ST   |   🎉 CONGRATULATIONS TO WILL B. ON COMMITTING TO WAKE FOREST & CLAIRE R. ON COMMITTING TO TULANE UNIVERSITY! 🚀

Refund Policy

At Algebrility, we strive to provide flexible, fair, and transparent policies for our clients. Our refund policy for bulk tutoring hour packages ensures that refunds are processed equitably while accounting for administrative costs and maintaining the integrity of our bulk pricing model.

Refund Eligibility

  • Refunds are only available for unused tutoring hours.

  • Used hours will be charged at the standard non-bulk rate rather than the discounted bulk rate.

  • Refund requests must be made in writing via email.

  • Refunds will be processed within 10 business days of approval.

Refund Calculation

If a client purchases a bulk package and later requests a refund for unused hours, the refund amount will be determined as follows:

  1. Used Hours Recalculated at the Non-Bulk Rate

    • The number of hours already used will be billed at our standard hourly rate ($199 per hour) instead of the bulk rate.

    • The total charge for the used hours will be deducted from the original amount paid.

  2. Processing Fee

    • A processing fee of 5% of the original package price will be deducted from the refundable amount to cover administrative costs and payment processing fees.

  3. Final Refund Amount

    • The final refund will be the remaining balance after subtracting the recalculated used hours and processing fee from the original payment.

Example Calculation

  • Package Purchased: 26 hours at a bulk rate of $146/hour = $3,796 total.

  • Non-Bulk Hourly Rate: $199/hour.

  • Hours Used: 8 hours.

  • Adjusted Cost of Used Hours: 8 × $199 = $1,592.

  • Refundable Amount Before Fees: $3,796 - $1,592 = $2,204.

  • Processing Fee (5% of total purchase): $189.80.

  • Total Refund to Client: $2,204 - $189.80 = $2,014.20.

Additional Terms

  • Refunds will be issued via the original payment method.

  • Clients who have used more than 75% of their package hours are not eligible for a refund.

  • Refunds will not be granted for missed sessions or unused hours due to client scheduling conflicts.

  • In exceptional cases, Algebrility reserves the right to offer partial or full refunds at its discretion.

By purchasing a bulk package, the client acknowledges and agrees to the terms of this refund policy.

For any refund requests, please contact algebrility@gmail.com with your name, package details, and reason for the request.